Payment Instructions
We urge all winning bidders to make payment within 7 days to ensure that your item is reserved. Payment is required within 7 days of the auction ending via PAYPAL or Cash on Collection form our Bristol Warehouse. Please inform us if you are experiencing delays, as your item will be re-auctioned and a non-payment notification may be filed against you. Please could we ask you to read all the information below before bidding on our items, If this is not agreeable to you respectfully please do not bid on our items, we are an online e-retailer therefore you must be aware of all our terms and conditions before bidding as all bids and conditions are binding
Damages
Once the item has been delivered, it is your responsibility to remove the item from its original packaging to enable you to inspect the item for damages. Please check all component parts for damages before the delivery company leave, damages must be noted on the duplicated delivery advice note. If damages are not noted at the time of delivery, then they must be reported to us by email within 24 hours of delivery.Please send photographic evidence of all damages. If your item arrives faulty or damaged we will either offer a refund or replacement item which will be delivered at a later date free of charge.
Put basically we offer a "no quibble replacement policy" on all items that are found to be damaged upon delivery, however you will probably have to wait for a replacement to be delivered when our drivers are next in your area. You will not be charges for the second delivery.
Refund Policy
If for what ever reason you are not completely satisfied with you purchase you are entitled to a full refund less the delivery costs providing that we are informed by email within 10 days of delivery. All items must be in the original wrappings, therefore please be careful when removing the original packaging from the item and keep this in your home as you will not therefore be able to use the refund facility if the item is not in its original packaging.
Please
remember that if we offer Free Delivery
we do subsidise your delivery fees on these items, so if you wish to return
these items we reserve the right to refund less than the original purchase
price. This is because we subsidise your original delivery fees
which are
absorb in our profit margin, but unfortunately we cannot do this for returned
items so we will charge the costs that we incur in getting the unit back to us.
Goods returned in the original packaging allow us to re sell them as brand new. If the item is not resalable as new when we receive it, we reserve the right to not issue a refund. There will also be a restocking fee of 20% of the purchase price. Please note that the buyer is responsible for arranging the return shipping and all costs associated with the return including insurance, this also includes returns from items collected from our warehouse. Please contact us for a Returns Merchandise Authorisation (RMA) number before sending items back to us.
Put basically we offer a "no quibble refund policy" on items delivered, however the carriage costs will be paid by the buyer even if an item is collected by the buyer, if this is not agreeable respectfully please do not bid on our items.
Colours and shades
It is virtually impossible to be 100% accurate when trying to portray the colours of wooden and leather furniture in pictures. Factors such as your monitor settings or a particular lighting used when taking marketing photographs can affect shading. Colours of oak will vary slightly not only from batch to batch but sometimes even on the same piece of furniture, therefore we cannot accept colour or shade differences as faults, in our opinion, this adds to the uniqueness of the product